Frequently Asked Questions[FAQs]:

    • How to place an order?

    You can place order at our website.Click here to see process. If you have any issues placing order, you can call our customer support at +91-9881256192 or just email enquiry@jacarendaa.com

    • Can I have a personalized message on the cake?

    Yes, you can send your personal message by typing it in the Message box in the Product details form.( Click here )

    • Payment options?

    Currently we have COD ie Cash on delivery and Online bank transfer option. But soon will finish launching with options to accept credit card, debit card, net banking, payment using credit card on IVR, and cash deposit in your nearest HDFC branch.

    • Delivery Timings

    We deliver 365 days in a year. Our usual delivery timing is between 9 am 11 pm. We do not guarantee specific time deliveries however customer can place a preference and we will do our best to deliver within preferred time line.

    • Do you offer same day delivery?

    We accept same day delivery orders till 9 pm IST. For special requests, please contact our customer care.

    • How safe is your website and my card information?

    Jacarendaa is 100% safe and secured website to handle your private and confidential data. However to ensure best SSL security, we do not take any card information at our website and re-direct you to world-class payment gateways with most secured order processing system.

    • What if there is problem in Product or NonDelivery?

    If there is any problem in product or quality or non delivery of the products you should mail us within 24 hours of the delivery. We are not responsible for Non Delivery of Item caused due to Natural Calamities (Fire, Earthquake, Strike, Rains, Floods, Delivery Vehicle Failure, Accidents etc.)

    • Do you deliver Order on Sundays and National Holidays?

    Yes, we are deliver order on Sundays and National holidays or any other holidays also.

    • What is Free Shipping?

    Free Shipping is available only for Pune City and PCMC area, If you required your order delivery outside Pune, Please contact our support team first than place order.enquiry@jacarendaa.com

    • How do I know Jacarendaa.com has received my order or not?

    As soon as we receive your order, an email is sent to the email id provided in the Shipping address form.